Moolala
Reviews and Complaints
www.moolala.com
Anonymous
Never got Rainbow Loom and no refund or even contact
I ordered a voucher from Moolala for a 1800pc Rainbow Loom for $13 to be used through Belleza Jewelry on 11/21. It was a Christmas present for my child. Belleza was very hard to get in touch with but they promised me I would have it by Christmas. Contacted Moolala for help and they told me they talked to Belleza and it was being sent. Still don't have it. Today I get an email from Belleza saying that any Rainbow Looms from Moolala would not be honored and I need to contact Moolala for a refund. So far no response from Moolala. Complete scam.
Loss:
$13
4 comments
Anonymous
Boise, Idaho
Jewelry purchase--still not received--Moolala negative reply
I ordered a Swarovski crystal necklace on 11/13...still waiting for FREE delivery--must be sent by slow boat from China--I looked up Moolala info on line--incorrect! Did get a reply from someone's I phone saying they were not that company (where the crystal came from)--e-mail on internet--I sent back a message asking for vendors info...still waiting. They don't tell you that Moolala isn't tracking this...once they get your money they don't care if you receive the product or not...Good thing I only invested little money!! I suspect I'll never get this crystal!! but I'll keep trying...maybe BBB would like to receive this complaint!
Loss:
$10
6 comments
Anonymous
Baltimore, Maryland
Got 29$ mystery box(with 400$ items)
just got yesterday 29$ mystery box. *** box contains 25$ worth items.. why the heck in the world would they lie..are we dumb?..no items from those listed on website arrived..it was a ripoff..totally fake and useless people contacted moolala twice via email, guess what no reply. They don't have customer care number. worst website ever..never buying again. They never respond to email with 15 days over. what kind of website not have that. And vendors they work..ask them how they count 400$ for 25$ items..do they even freaking care what we get.. care for customers for you get no customers
Loss:
$400
2 comments
Tiphani Suv
Hotel voucher
I purchased a 2 night stay from Moolala. AFTER, the purchase I found out this is for a time share! I would have never purchased a time share, because first of all you can get them free. I complained to "customer service" and the question back to me is "why do I think this is a time share"? Duh, because I have to do a 90-120 minute tour and beg for permission to visit their establishment. According to customer service, "they will check into this and get back with me". That was 3 weeks ago...guess they are still checking!
Loss:
$99
1 comment
Anonymous
Purchase of Micro SD card and reader
I made a purchase of a micro SD card on August 17, 2013. After the purchase I received an e-mail stating that the purchase has been confirmed, no further action is needed and the purchase was for the item itself and will be shipped with arrival within 14-21 business days. On September 18, 2013 I e-mailed the company informing them I have waiting 22 business days and have not received the item and was just looking for a status update. I was informed to be patient, the item is to be shipped on September 19 (mind you, 23 business days after purchase which is 2 days past the last arrival date, not shipping date). September 29, 2013 I am still waiting for the item. The offer expires on October 9, 2013, bet they are waiting for the expiration to deny me the item. Didn't take them but a few hours to charge my card on the days of purchase though.
Loss:
$19
1 comment
Anonymous
Woodland Park, Colorado
$75 ($500 value?) Hotel deal is a ripoff!
I bought the $75 hotel deal, which was supposed to save me a lot of money for a 2 night stay and a $50 dinner voucher. So when I went to book my rooms, first of all it took 3.5 weeks for the Vendor (Vacations Unlimited) to get back to me (therefore making a refund impossible which was 7 day). Then I find out the Hotel wants a $75 per night "fee" and $20 for 2 beds. So I find out that is the rate the hotel charges if I just book outright. So, you get a $50 dinner voucher for $75???? Moolala won't refund because it is after the 7 days.
Loss:
$75
2 comments
Taneisha Mvj
Phoenix, Arizona
Substandard merchandise
I ordered the 5 blade shaving cartridges to fit a Gillette Fusion shaver. These were for my adult son who said that he can use a genuine Gillette for a month. With these cartridges, he got only 3 shaves and then had to use another which was just as bad as the first one. I) contacted customer service and asked to return the remaining unused cartridges. Flat out "No." And it took someone named London. 3 days to reply. I then asked for a partial refund or at least a credit with their company and again, the answer after 4 days from London again was that it was against their company policy to do so. I would have used the partial credit to purchase something else from them, but noe I will NEVER purchase anything from Moolala again and I will be telling my friends to not purchase from them. I have never had such a horrible customer experience from any retailer.
Loss:
$29
Anonymous
Norfolk, Virginia
75 $ for $500 worth of hotel stay FALSE!!!!!
I should of checked this website before purchasing this voucher. The voucher says that it's a cash value of $500 for hotel stays. However, when you book the hotel you still have to pay for the hotel. This is not a discount. This is a ripoff. What's the point of spending $75 for this $500 voucher if you still have to pay for the hotel? Then they say after 7 days it non-refundable. Thats because, they know that 100% of people who end up paying for this stuff has no idea what they are getting themselves into! By the time they realize this was a ripoff its too late :(.
Loss:
$75
3 comments
Kevina Hbw
Eugene, Oregon
Moolala.com $19 for a Mystery Gift Box - $100 Worth of Popular Items!
I purchased the "Mystery Gift Box" for $19 + $5 shipping and handling from Moolala.com. What was received was hardly worth the $100 they advertised. Most of the items were still available for purchase on their website at greatly reduced costs (some even free!), and even with the 'suggested' or 'MSRP' ... doesn't even come close to $100 value. I emailed them on May 6th with a picture of the items I received and asked if it was from them, as there was no return address that indicated "Moolala" --- their automated reply said I should receive an email within 4 business days. I expressed my displeasure with the quality and quantity of items received for the price I paid. I posted on their Facebook page as well, with the picture, and they stated I should contact the same support email. I replied that I already had. Here it is nearly 3 weeks later and still NO contact from Moolala. This site is a scam rip off. I will be filing a dispute with my credit card to get my money back.
Loss:
$24
1 comment
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Same thing happened to me! I'm outraged.
Jeremy, This is Debbie from Moolala. Please contact us if you have not received the product and have not been refunded.
We are sorry for the inconvenience and want to do what we can to make this right. Thanks!
I know it's no consolation, but you are not alone..same story from me. All I can say is thank goodness this product didn't cost much, consider it a small loss,and that Moolala is nothing but a big scam
Monte, This is Debbie from Moolala. We are really sorry for this inconvenience.
Please let us know if you did not receive the product and have not been refunded. You can email us at support@***.com.