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Lost credits? | Moolala review from Honolulu, Hawaii

1.0
Details

Update by user Nov 15, 2015

I am submitting a claim to the BBB as i want my $30 back. There are lots of complaints on BBB about nCrowd

Original review posted by user Oct 15, 2015

They recently changed their name to Boomstreet & tell me I no longer have a $30 CREDIT????? It seems they are still run by n Crowd. There was never any notice about a company change over so customers could use the credit..we just apparently LOST the money.I have emailed them several times to no avail. I wanted my credit card credited originally but they refused. Hmmm wonder why???? The items I ordered could not be sent to Hawaii so they said my account would be credited. I really just want my $30 back. That is a lot of money for me but a piddy amount for them I am sure.
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3 comments
Anonymous
#1049216

I am actually going through the same thing. The item I ordered was discontinued.

They were going to give me a credit to purchase more items. I refused and wanted my money back. They said I would get a refund within 5 to 7 business days. But still not refund.

I have sent them numerous of emails but no response. So unprofessional for a business.

I will take this further no matter how much money it is. It is mine!

Helana
#1049322
@Anonymous

I agree & I have filed a claim w/ the BB. I am just hoping I got the right Ncrowd company as there were several. Ncrowd still backs Boomstreet as they did Moolala & we should not have lost our credits &/or at least been told before hand.

Anonymous
#1173679
@Helana

Did you hear anything??

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Review
#717081 Review #717081 is a subjective opinion of poster.
Cons
  • Lost credit money
Reason of review
lost credit
Loss
$30
Preferred solution
Full refund
Tags
  • Moolala complaints
1.0
Details
I had an $89.00 credit at Moolala and now that they have been acquired by Boomstreet the credit is no longer honored. This seems to be the same complaint listed over and over. Total BS with no offer of resolution. Just an email that says Boomstreet acquired the...
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1 comment
Norma
#1202235

Yep, I had same situation. I had a credit that I no longer can use.....seems these companies just skip around with a new name...ncrowd, moolala, etc.

I should have suspected as much when they issued a "credit" on account instead of an actual credit to my card.

Review
#756311 Review #756311 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$89
Preferred solution
Full refund

The WORST collection of "cheap deals" I've seen so far!!!! | Moolala review from Modesto, California

1.0
Details
Moolala is a company that lacks a user friendly database. Deals are definitely not apparent, there are fine lines that you must read through before making your final purchases. This is a very useless source for my shopping needs. Information are listed inaccurately (i.a. sub-headline would say "8 deals for new mexico, however, there are NON listed). Uhh Okay.. it makes me wonder whether or not the deals have JUST been purchased and I'm a second too late OR i might have missed the first listing of deals? "deals" for accessories are not exactly cheaper than normal retail stores or better yet AMAZON.
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Review
#609622 Review #609622 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Moolala is what it is

If and ever Moolala lists something from "Evening Crystals", DO NOT PURCHASE!! You will be one UNHAPPY camper!! Their "Tibet" turquoise necklace does not even qualify as junk. If you happen to encounter other reviews, just know that they must have been written by their own staff, because there is ABSOLUTELY NO WAY that their sub-junk is as nice as they lead one to believe. STAY AWAY from Evening Crystals. As far as Moolala is concerned, they list your typical junky junk stuff, probably stuff shipped directly from China available for sale by less than stellar businesses. You can probably find it cheaper elsewhere too. But STAY AWAY from Evening Crystals.
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Review
#608943 Review #608943 is a subjective opinion of poster.
Cons
  • One thing
Reason of review
Bad quality
Loss
$16
Preferred solution
Let the company propose a solution
Tags
  • Tibet Turquoise Necklace

DONT GET RIPPED OFF BY THIS COMPANY, STAY AWAY. | Moolala review from Stroudsburg, Pennsylvania

Back in early October I placed an order and soon after I received an email that my item had shipped out from their vendor in China. I waited 5 weeks and still did not received my product. I emailed their customer service and they said it could take up to 6 weeks to received my item since it needs to clear customs. I waited 8 weeks and still nothing. I contact customer service and was told the same thing. Well 3 months later and several dozen complaints to their customer service department and I still have not received my item. They don't even respond to my email anymore I even asked for a refund but they just ignor my emails. This is a very unprofessional company and will never do business with them again.
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Review
#580864 Review #580864 is a subjective opinion of poster.
Cons
  • Total rip off
Reason of review
Poor customer service
Loss
$23
Preferred solution
Let the company propose a solution
Tags
  • Undelivered order

Online Order Review

1.8
Details
I placed an order on October 12 and now 3 month later and several dozen emails i still have not received my item, nor have they refunded my money. All i get from them is a tracking number that is useless. Keep your money order from a reputable company.
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Review
#579906 Review #579906 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ordered in November, still not received, no refund offered | Moolala review

2.0
Details
I am mad, mad, mad. I ordered a lighting dog collar/leash on November 19, got word that it had been shipped on November 26 -- but no tracking information. I have emailed back and forth many, many times. We have created an email string that would fill a drawer. Some guy named Luke just keeps telling me to wait. First he said,"no refunds on auto-shipped products," whatever that means. Then it was wait, wait, wait. I'm still waiting. I have no intentions of buying from this company again, and hope they go out of business very, very soon. I hate this company!
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Review
#579131 Review #579131 is a subjective opinion of poster.
Pros
  • Product description
Cons
  • Failure to follow through
  • Service
Reason of review
NEVER GOT PRODUCT--I WAS ROBBED
Loss
$16
Preferred solution
Full refund
Since writing this complaint, i decided to take the issue directly to Moolala. I contacted their consumer help department listed at the bottom of their sale page. To their credit and my surprise they responded within 24 hours and told me they would give me company...
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Review
#568616 Review #568616 is a subjective opinion of poster.

Lied about shipping, products poor | Moolala review from Springfield, Missouri

3.0
Details
Live and learn - and I did! I bought four of their "Secret Santa" boxes which were supposed to contain $100 worth of merchandise in each. I got the same runaround about shipping, telling me they shipped and had proof of delivery. I showed them proof from their own tracking. After more than a month, I finally got three out of four yesterday - JUNK. Multiple power cords for mostly outdated devices. I had hoped I could use items as stocking stuffers, but most will probably unusable. Definitely taking them off of my list of places to shop. I don't know if the fourth package will even arrive.
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Review
#568020 Review #568020 is a subjective opinion of poster.
Pros
  • What they offered
Cons
  • Shipping runaround
  • Low quality products
Reason of review
Poor shipping and product
Loss
$110
Preferred solution
Let the company propose a solution
Tags
  • Moolala complaints

Resolved: Frozen Doll set very disappointing | Moolala review from San Antonio, Texas

4.0
Details

Update by user Jan 23, 2015

I finally did receive store credit for the dolls and I ordered more merchandise of acceptable (MUCH better) but still not the best quality. I will leave it as is and have learned my lesson.

I order all the time from Groupon and Living Social...highly recommend these site along with Amazon. Yes, you can still encounter problems even with them but at least it is easier to deal with good customer service!

Original review posted by user Dec 07, 2014

A few weeks ago I ordered my first order with Moolala since their reorganizing with n crowd. I ordered the 2 Frozen Dolls for $24.00 on the 15th of October. It seemed like a long time in arriving but I didn't concern too much about it since they are a popular item and therefore in big demand. Well, I did receive them about a week ago and I was very disappointed with the quality of the dolls. They looked nothing like the picture. Not even in a box!! They were wrapped very poorly in a plastic bag and the bag was obviously mailed from China ! The dolls both had the same color hair, their clothes are cheaply made and not even pretty and they looked very much like something from the dollar store. Very cheap knockoff of the authentic dolls! I would be embarrassed to give them to any little girl as a gift much less for my granddaughter. I checked with the toy stores in our area. Sadly the genuine Frozen dolls don't cost much more then these did. I am so sorry I ordered these and will NOT be ordering anything more from the company. I had problems with the first Moolala company but tried to give theml another chance. SE
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2 comments
Anonymous
#935124

They got me, too, on the dolls. My 4 year old Granddaughter still loved them, but she loves everything.

I was the one that was so disappointed in the quality for the money.

I have stopped ordering from this site. We live and we learn.

Anonymous
#914357

I ordered the Frozen dolls and Frozen phone from nCrowd and when they arrived a month later, it didn't look anything like the picture. They were shipped from China and looked so cheap as if they came from the dollar store and I paid $24 and $29 respectively for them.

Now, I tried to go buy them from the regular stores and they are sold out. It would have been cheaper for me to buy them from Target or Walmart.

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Resolved
Review
#566889 Review #566889 is a subjective opinion of poster.
Cons
  • That i received a knockoff
Reason of review
Not as described/ advertised
Loss
$24
Preferred solution
Full refund
Tags
  • Moolala complaints

Contact Moolala Customer Service

Website:
Mailing Address:
3303 Northland Dr Ste 205
Austin, TX 78731
Phone:
(512) 900-7901
All Moolala Contacts

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Never received product and no one responds to vmail and emails | Moolala review from Minneapolis, Minnesota

I ordered an item and in the alloted time frame that they said it would ship I received a note that it shipped. I waited and waited. I then sent an email to which I received a response - which in hindsight was bogus. They said there was a problem with the vendor & they would have it shipped now and then nothing arrived. I have called and emailed them numerous times since and no one responds! I even told them I'm ok not getting the product and would take a refund instead. Still nothing!! To get no response is totally unprofessional. Terrible customer service. Will never buy from them again.
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Review
#560205 Review #560205 is a subjective opinion of poster.
Reason of review
did not receive product
Loss
$20
Preferred solution
Full refund
Tags
  • Home Goods linens