Moolala
Reviews and Complaints

Hi Debbie - Thanks for reviewing this comment and adding your piece on what happened. Indeed, Phil was very helpful and I was refunded on the products that were, in my estimation, less than useful.

The blades really did not shave well and caused me cuts. We finally received the toothbrush after 6 weeks. As I wrote to Phil, your concept is great - I like the referral "bonus" and the matrix design. I suggest that you continue to build this business, but choose only top-notch products, perhaps having to raise the price a bit, to continue to keep your customers LOYAL customers.

Thanks for your input. Take care, Jerome Stone

Hello, This is Debbie from Moolala. Can you please contact us at support@***.com and put Attention: Debbie in the subject line so I can help you with this issue? Thanks!

Similar thing happened here....gave us a complete runaround. Please, no one buy from Moolala!! It is awful!

I am really sorry you had this experience. We do have tracking lists from the merchant.

Please contact us at support@***.com if you have not already done so.

We have a lot of requests that we are working through at this time of year. Moolala is committed to helping you with this issue.

I had the same problem, I finally had a call and an email from Teresa at Belleza; she was very apologetic; and I truly believe many of these stores on Moolala bit off alot more than they can chew by far.

Phone: 855.639.2323

teresa@***.com

I have the same issue with KOSHI Store! I've emailed several times as they do not even have a phone number to call...I have yet to receive a response!

If you go on their FB page they are claiming all kits will be sent out by Tuesday, Dec 17th, and be shipped 2 day. Someone said they got theirs and it's a knock off. The FB page seems to be the only way to communicate with the company.

I actually received my loom today from Belleza Jewelry, but it is a counterfeit. Rainbow Loom has a PDF on their website to tell if your loom is authentic.

Mine was missing the imprint on the back of the loom and the hook.

Also, it did not have the red arrow.

After reading comments below I really staring to think its Belleza!!! Some of you ordered from Moolala and others from deal chicken!!!!

Sounds fishy to me!!!! I was also told by Belleza that product was in but I couldn't have it thru Moolala I would have to purchase it thru them!!!

Ummm I don't think so!!! I think we all should contact BBB and take to social media!!!!

Omg I am having the same problem!!! I ordered loom band kit and 2 storage containers from Moolala to purchase thru Belleza!!!

Finally got thru to Belleza and I also got the same email stating to contact Moolala bc I will not be getting what I purchased!! Even though I have. "Thank you and confirming e mails from Belleza and then another one on dec 18 stating they are having "growing pains" and I might not get it for Christmas even thou I placed order on nov 24th. I have also emailed moolala with no response yet!!!

I have gotten many things from Moolala without incident before so I'm kinda thinking it's Belleza not Moolala! I don't know though! I have emailed Belleza several times with the receipts questioning WHY they sent confirming emails if they hadn't been paid!! DUH!!!

Their response we did it in good fAith!!! Ummmm who the *** dies anything in good faith esp a business!!

And it's aleYs the same scripted email stating I will have to contact Moolala!!! I'm sooo pissed!!!!

Just received an email stating I won't ever get the loom and that I need to contact moolala for my $$ back. This is unbelievable.

It also appears belleza jewelry closed their Facebook account. What a scam.

I have the same problem. I spoke to someone that told me they were never paid by Moolala and therefore can't send the product. Seems both are scams.

On behalf of Moolala, I would like to extend my sincere apology for this situation. This is certainly not typical.

If you could provide your name or email address I would happily check on your shipment. It is true that there were some changes made in our system and a file was lost that could not be recovered. The merchant is shipping the whiteboards as we provide shipping information.

Thanks for understanding.

Looks like the Beats through Moolala weren;t caught at the border:

ND seizure of fake Beats headphones is region's largest of year

U.S. Customs and Border Protection officials in Portal are calling the seizure of more than $10 million in imitation Beats headphones the North Dakota and Minnesota region's largest bust of counterfeit goods this year.

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By Associated Press

Posted Dec. 23, 2013 @ 10:33 am

Portal, N.D.

U.S. Customs and Border Protection officials in Portal are calling the seizure of more than $10 million in imitation Beats headphones the North Dakota and Minnesota region's largest bust of counterfeit goods this year.

Agents seized 24,660 counterfeit headphones with an illegitimate trademark at the Portal port of entry on Nov. 16, the Minot Daily News reported. The total value is based on the manufacturer's suggested retail price of $437 per pair.

The headphones were manufactured in China, shipped across the Pacific Ocean and landed at a port in Vancouver on Canada's western seaboard. From there they were shipped in a container on the Canadian Pacific rail line to enter the U.S. through Portal, one of only two land ports with rail capabilities in the state.

Brian King, a Customs and Border Protection spokesman, said shipping documents show the headphones would have continued on to Chicago and from there would have probably been distributed by truck or air throughout the U.S.

"There were no arrests made and we're not at liberty to provide any manufacturer or importer information," King told the newspaper. "Basically, seizure of the goods is the course of action we take at the border."

King said customs agents in Chicago will investigate further.

He said gut feelings led to the find.

"The shipper information and the importer information drew scrutiny and then once our officers searched the container we could tell that there was some labeling that appeared not correct," King said. "So then we verified if that shipper had a licensing agreement to ship that product. They did not and that is how we were able to determine if the goods are valid or not."

Between Oct. 1, 2011 and Sept. 30, 2012, border agents made 22,848 intellectual property right infringement seizures of $1.26 billion in goods, and 72 percent of those goods originated in China.

King said intellectual property rights enforcement is a priority mission for the agency, as because infringement on those rights threatens the U.S. economy and hurts consumers who buy products that aren't up to a certain standard.

Read more: http://www.crookstontimes.com/article/2013****/NEWS/13122****#ixzz2oh3FsaB6

Take a look at this looks the Beats through Moolala weren't caught at the borderND seizure of fake Beats headphones is region's largest of yearU.S. Customs and Border Protection officials in Portal are calling the seizure of more than $10 million in imitation Beats headphones the North Dakota and Minnesota region's largest bust of counterfeit goods this year.

By Associated PressPosted Dec. 23, 2013 @ 10:33 amPortal, N.D. U.S. Customs and Border Protection officials in Portal are calling the seizure of more than $10 million in imitation Beats headphones the North Dakota and Minnesota region's largest bust of counterfeit goods this year.

Agents seized 24,660 counterfeit headphones with an illegitimate trademark at the Portal port of entry on Nov. 16, the Minot Daily News reported. The total value is based on the manufacturer's suggested retail price of $437 per pair. The headphones were manufactured in China, shipped across the Pacific Ocean and landed at a port in Vancouver on Canada's western seaboard.

From there they were shipped in a container on the Canadian Pacific rail line to enter the U.S. through Portal, one of only two land ports with rail capabilities in the state. Brian King, a Customs and Border Protection spokesman, said shipping documents show the headphones would have continued on to Chicago and from there would have probably been distributed by truck or air throughout the U.S. "There were no arrests made and we're not at liberty to provide any manufacturer or importer information," King told the newspaper.

"Basically, seizure of the goods is the course of action we take at the border." King said customs agents in Chicago will investigate further. He said gut feelings led to the find. "The shipper information and the importer information drew scrutiny and then once our officers searched the container we could tell that there was some labeling that appeared not correct," King said. "So then we verified if that shipper had a licensing agreement to ship that product.

They did not and that is how we were able to determine if the goods are valid or not." Between Oct. 1, 2011 and Sept. 30, 2012, border agents made 22,848 intellectual property right infringement seizures of $1.26 billion in goods, and 72 percent of those goods originated in China.

King said intellectual property rights enforcement is a priority mission for the agency, as because infringement on those rights threatens the U.S. economy and hurts consumers who buy products that aren't up to a certain standard.Read more: http://www.crookstontimes.com/article/2013****/NEWS/13122****#ixzz2oh3FsaB6

http://www.crookstontimes.com/article/2013****/NEWS/13122****

On behalf of Moolala Member Experience Team please accept our sincere apologies for the delayed response. We are working through the requests in order of receipt.

One of our team members, Wyatt, is working with the merchant to get these issues resolved. We have worked with this merchant on numerous occasions without a problem. Wyatt will be reaching out to everyone who wrote in concerning the Beats headphones. Moolala is working diligently to get answers and a quick resolution on your behalf.

If you have not written in to support@***.com please do so. We will get to your request as soon as possible.

The same thing with me. I bought one too.

I was very disappointed when I got it. The ad for the headphones did not say it was used or refurbished. When I got it, it was scratched, one side did not work, it didn't come with any type of manufacturer's packaging or any instructions. I immediately emailed them for return instructions.

It was supposed to be a gift and luckily I found a brand new one at Costco for about $10 more. It's been 4 days and they haven't responded so I contacted American Express to refute payment and they will investigate.

I ordered this same product and have yet to even receive them. I have sent 2 requests to find out a shipping timeline and have heard nothing at all except an auto reply saying that the email was received. So now to hear that even if they do finally show up they are going to be fake junk really upsets me--ugh!